QuickQ FAQ: Common questions, clear answers
Where can I get the QuickQ client?
You can get the QuickQ client from the official download page: open the download page, choose the system that matches your device (Windows, macOS, iOS, or Android), and the page will take you to the matching distribution link. Download only through entries on quickq.com.de to avoid installers from unknown third parties.
What should I do after installation?
Open the QuickQ client and sign in with your registered account. After signing in, the home screen shows the list of available routes; pick one and click connect, and the status will change to connected. If this is your first time, follow the step-by-step tutorial to confirm each stage.
How do I continue on a new device?
Install the QuickQ client on the new device and sign in with your existing account — there is no need to register or purchase again. The number of devices that can be signed in at the same time depends on your current subscription plan, as described on the plans page.
What if the app stays on connecting?
Disconnect first, confirm that the device has a working internet connection, then try switching to another route. If it still hangs on connecting, fully quit and restart the QuickQ client. If the problem persists, check whether a system proxy or security tool is blocking the client's network requests.
What can I do about changing speeds?
Pause bandwidth-heavy tasks such as downloads or streaming, then switch to a less loaded route. Also make sure no other VPN or proxy tool is running at the same time, since these can conflict with QuickQ's routes. Testing at a few different times usually shows whether the cause is route congestion or your local bandwidth.
How can I keep my account secure?
Use a unique, hard-to-guess password for your QuickQ account and never reuse it on other sites. Do not share login codes or account details with anyone, and download the client only from trusted entries such as quickq.com.de rather than unknown or cracked installers.
Where can I check my subscription?
After signing in to the QuickQ client, the account section shows your current billing period, expiry date, and active status. You can also review it through the purchase entry on the official plans page. If the subscription has expired, renewing and signing in again restores access.
Which systems and devices does QuickQ support?
The QuickQ client covers 64-bit Windows 10 and Windows 11, macOS 11 or later, iPhone and iPad on iOS 14 or later, Android 8.0 or later, and Linux desktops on Ubuntu 20.04 or Debian 11 and above. Before installing, make sure the device has at least 2 GB of RAM and about 200 MB of free space. For Linux, check which builds the download page currently offers.
Is there a free version of QuickQ? How much does it cost?
The official plans page currently offers three paid periods: 1 month at CNY 49, 12 months at CNY 299, and 24 months at CNY 499, all covering supported devices and online help. There is no permanently free version on the official site. A 1-month period is a reasonable way to try the service before committing to a longer cycle. Prices and benefits follow what the plans page displays.
Does QuickQ keep logs of my browsing activity?
According to the official privacy policy, QuickQ processes account identifiers, device type, subscription status, and necessary diagnostic information in order to create accounts, confirm subscriptions, keep the service running, and respond to requests. This is used for identity verification, service delivery, security, stability improvements, and legal obligations. Personal information is not sold, and access controls, transport protection, and internal audits reduce risk. See the privacy policy page for the full rules.
How many devices can use one QuickQ account?
All plans state that supported devices are covered, so the same account can install the client and sign in on multiple devices. The number of devices that can be online at the same time depends on the terms of your current subscription plan. When you change or add a device, simply install the client there and sign in with the same account, with no need to register or purchase again.
QuickQ is connected but the speed is slow. What should I do?
Pause bandwidth-heavy tasks such as downloads or streaming, then switch to a less loaded route. Also check that no other proxy or acceleration tool is running, since these can conflict with QuickQ routes. Test at a few different times to see whether the cause is route congestion or your local bandwidth. If only one specific app is slow, check that app's own network settings and cache.
How can I be sure I downloaded the official QuickQ client?
Only use the download entry on the official QuickQ site, and check the domain before installing. Avoid installers from third-party sites or so-called cracked versions. After installation, if the system reports the source as untrusted, first confirm it really came from the official entry, then allow that source in system settings. If something still looks wrong, follow the troubleshooting steps in the FAQ.